Today I embarked on a web hunt for some specific information from the NSW Office of Fair Trading. While I wouldn’t class myself as a whizz-bang technological expert I am reasonably competent. But I met my match with this website. One had to untangle a variety of pointers to legislation, and then wade through the legislation to find the reference. Broadening its terms so that it could be applied, in layman’s language, to our Strata’s specific requirements, required the skill of at least a para-legal.
I should not complain; it only took me ten minutes waiting time on the phone to try to get a more linguistically sympatico version of the information I required,which of course. is not available. This could change in the immediate future with the NSW treasurer promising a cutback of 2400 public servants in his latest budget. Presumably politicians aren’t public servants, and so are quarantined from such cutbacks.
The website, which could help thousands of ordinary people like myself, appears to be deliberately opaque, couched in the ever-so-incomprehensible legal jargon.
I think, that if we wanted to find out the current definition for ‘service’ it is probably contained in a special edition of a government dictionary, i.e. the meaning would read ‘count yourself lucky if you get it’.